Refund Policy
Orders & returns
QR Plaque Orders
Memorion QR plaques are prepared for a specific memorial purpose and may involve custom assignment or production steps after purchase.
Because these items are connected to a personalized memorial workflow, refund availability may be limited once preparation has started.
Cancellation before production
If you contact us quickly after placing an order and production or preparation has not yet started, we may be able to cancel the order.
Approved cancellations before production may qualify for a full or partial refund depending on the stage of processing.
Custom product limitations
Once a plaque has been customized, assigned, produced, or prepared specifically for your memorial order, refunds may no longer be available except in cases of damage, defect, or incorrect fulfillment.
If an item arrives damaged or incorrect, please contact us and include your order details so we can review the issue and help resolve it.
Contact
For refund, cancellation, or order support questions, please contact us through the Memorion website contact page and include your order information where possible.