FAQ
Frequently asked questions
Find answers about QR options, activation, hosting, storage, memorial ownership, privacy, contributions, and current Memorion support.
Help center
Everything you need to know before creating a memorial
Memorion follows a QR-first flow. You choose a QR option, receive either a physical plaque or a digital QR, and then use the QR, activation link, or activation code to connect that option to one memorial page managed through My Memorial.
QR options and ordering
Questions about products and purchase
What QR options are available?
Memorion currently offers three QR options: Matelux White QR plaque, Matelux Dark Grey QR plaque, and Digital Memorial QR.
What is included with a QR plaque purchase?
Each QR plaque purchase includes a QR memorial page, 10 years of hosting from the activation date, family memorial management, memories and condolences, a photo gallery, and video sharing.
What is the difference between Matelux White and Matelux Dark Grey?
The main difference is the plaque finish and visual style. Both are physical QR plaques with one unique QR connection for one memorial page.
Is this a one-time purchase?
Yes. The initial purchase is one-time. Each memorial includes 10 years of hosting and access from the activation date, and renewal options may be offered before that hosting period expires.
Can I request a custom plaque or digital printing solution?
Yes. If you need a custom plaque, special printing, or a custom digital use case, contact Memorion through the Contact page.
Hosting and storage
Questions about access and media limits
How long is hosting included?
Each memorial includes 10 years of hosting and access starting from the activation date.
How much storage is included?
Each memorial includes 2 GB Memorial Storage for photos, videos, and memorial media.
Storage can be upgraded in the future if additional space is required.
What happens after 10 years?
Renewal options may be offered before the hosting period expires.
Digital Memorial QR
Questions about the digital-only option
What is Digital Memorial QR?
Digital Memorial QR is a digital-only QR option. It includes one unique QR code connected to one memorial page, but it does not include a physical plaque.
How is Digital Memorial QR delivered?
Digital Memorial QR is delivered by email, together with the information needed to activate the memorial connection.
Can I print the Digital Memorial QR myself?
Yes. Customers can print the Digital Memorial QR themselves if they want to place it on printed materials or use it in a custom physical format.
Can I share the Digital Memorial QR without printing it?
Yes. It can be shared digitally by the customer, for example through email, messaging, or other digital channels.
Does Digital Memorial QR work like the plaque options?
Yes. It still connects one unique QR to one memorial page. The main difference is that there is no physical plaque included.
Activation and setup
Questions about getting started
How does the activation flow work?
First, the customer chooses a QR option. Then the QR, activation link, or activation code is used to connect that option to one memorial page. After activation, the memorial owner manages the page through My Memorial.
Can I activate by scanning a physical plaque QR?
Yes. If you purchased Matelux White or Matelux Dark Grey, you can scan the physical plaque QR to begin or access the memorial flow.
Can I activate from a digital activation link?
Yes. Digital Memorial QR can be activated from the activation link delivered by email.
Can I enter the activation code manually?
Yes. If needed, you can manually enter the activation code through the activation page.
Who becomes the memorial owner?
The person who activates the memorial becomes the memorial owner and receives control through My Memorial.
Can one QR option connect to more than one memorial page?
No. One QR option connects to one memorial page.
Memorial content
Questions about what the memorial includes
What can a memorial page include?
A memorial page can include biography, dates, unlimited memories, unlimited condolences and messages, photos, videos, candles, and tribute content within the included 2 GB Memorial Storage.
Can the memorial owner edit the memorial later?
Yes. The memorial owner can return later and edit the memorial through My Memorial.
Where is the memorial managed?
The memorial is managed through My Memorial, where the owner can review the page, update details, manage content, and handle tributes.
Privacy and owner control
Questions about visibility and moderation
Can a memorial be private?
Yes. Memorials can be public or private.
What does public mean?
A public memorial can be opened by visitors and shared by link.
What does private mean?
A private memorial is restricted according to the privacy setting chosen by the owner.
Can the owner change privacy later?
Yes. The memorial owner can update visibility settings later through My Memorial.
Who manages the memorial?
The memorial owner manages the memorial, reviews submissions, and controls privacy settings.
Tributes and visitors
Questions about public interaction
Do visitors need an account?
Visitors do not need an account to view a public memorial or submit a tribute where that interaction is available.
Can family and friends contribute?
Visitors can submit memories, photos, and videos. The memorial owner reviews and approves content before publication.
Are memories, photos, and videos shown immediately?
No. Visitor submissions are reviewed by the memorial owner before they become visible on the memorial page.
Can visitors light a candle?
Yes. Candles are part of the memorial experience and can be available to visitors depending on the memorial setup.
Can visitors view photos, videos, biography, and dates?
Yes. Visitors can view the content that the memorial owner has published, depending on whether the memorial is public or shared with them.
What happens if a submission is not approved?
If the memorial owner does not approve a submitted memory, photo, or video, it does not appear publicly on the memorial page.
Need help?
Choose a QR option, activate an existing QR, or contact us directly
If you are ready to begin, choose the QR option that fits the memorial best. If you already have a plaque or Digital Memorial QR, you can continue with activation.